Prezzybox's supplier sent a mug that was wrapped in a sheet of plastic with no other protection. It was a birthday gift and, due to the total lack of care or common sense in packing, arrived in pieces. While Prezzybox helped with arranging a replacement, neither they nor the supplier adequately apologised. When I requested that the replacement be properly packaged to avoid further disappointment, all Prezzybox felt fit to say was 'we will pass your request on to the supplier'. My feeling was that, while this may be an efficient company, they care little about the sentiment behind gift giving. A simple 'we are really sorry that this happened and that it caused disappointment. We will do everything we can to get you a quick replacement' was the sort of sentiment I was looking for rather than their efficient yet cold way of arranging a replacement.