First of all, my order was lost. I received no confirmation of order email so, after a few days, I enquired what was happening. Told that the money had been taken but the order had gone astray but would be done right away. Another few days passed, no order, another email sent to you. Received a reply saying that unfortunately one of my items was now "out of stock". Yet another email sent to you saying that it would have been helpful if you had told me exactly which item was OOS so that a replacement might be sourced. Received a reply with this information and duly found another site to buy from. As yet, order still not received.