My recent experience wasn't great. When I was ordering, I got only one shipping option which was to have my gift delivered between 3-5 days, but it was showing the dates that didn't make any sense. I was making the order on the night of a Thursday and it said it will be delivered between coming Thursday and the Tuesday after that. How exactly is it 3-5 days? Although I needed it for Wednesday, having no option of urgent shipping, I ended up ordering it anyway and requested the customer service if they could try and get it delivered by Wednesday (for which I offered to pay extra for urgent delivery), to which they kindly replied saying: "We have spoken to our supplier to see if they can get your order to you by Wednesday. We are waiting on their response and as soon as they get back to us we will let you know." Never heard back from them, which was disappointing. Also, the order confirmation email said: "Once your order has been dispatched, we'll send you an email to let you know how to track it." Never got that email either. So I was left hanging not knowing what was happening and when will it get delivered, so that I could make sure someone was available to receive it. It ended up arriving on Thursday. I was supposed to be somewhere else that morning but thanks to the last minute change of plan, I ended up being home at that time and manage to receive it without a problem. To make things worse, my address was also printed wrongly. I'd submitted '1/1, [Street name]', which showed correctly in the confirmation email too. But on the parcel, it was printed '01-Jan, [Street name]' (software autocorrect? but staff had clearly been careless not spotting such an obvious mistake). Thankfully postman realised the mistake and decided to check if it was for me. Otherwise, it could have been returned back to the supplier and taken ages to get back to me, if at all, while me waiting to hear anything from prezzybox - Great collection of gifts, but not as great service, unfortunately.