I am happy with the gifts I have received although the snore-eaze could have been packaged better as some of the insides have leaked. I was however very frustrated with customer service from several members of your staff when the item was delayed. I was advised that the item was sent non-tracked and there was no way to tell when this would arrive, which is not helpful when I am waiting on an item which is due to be gifted. I was also told that the item would be delivered by royal mail so I spent time contacting my local delivery office to see if they could provide any up date, however when the item arrived it was in fact delivered by Hermes. Multiple times I had to request a response on your online message system as my message had been read but I had not received a response. Therefore although I am happy with the items I will not be using prezzybox again due to your poor customer service and issues with delivery.