Hi I was disappointed with the service I had. I needed a present urgently and chose next day delivery. There was nothing on the website to say I had to order by a certain time in order to get the item the next day. As it was, I ordered it at around 7pm then received an email to say it would be delivered two days later even though I'd paid £5.99 for next day delivery. When I checked, the delivery date was there at the checkout, but I didn't think it was obvious enough when it was next to the next day delivery box. As soon as the confirmation email came through with the date, I rang Prezzy Box to try to change to another delivery date or address because I was going to be away, which was why I wanted the earlier date in the first place. The person I spoke to was quite brusque, although in the end she promised to check whether the parcel could be sent to a different address and ring me back. She never did. The item arrived, as predicted, when I was away, which was too late then to give to person whose birthday it was for. All in all not good, sorry.