Whilst Customer Service was good once accessed, it needed to be. There were problems with a character count on the personalisation of an item on Prezzybox's website, which was making it impossible to fill a second field and place the item in the basket. I Made an enquiry via email and received a reply in somewhere around 2 days I think it was, and whilst Prezzy Box's representative was brilliantly helpful and absolutely charming, a lot of time had already been wasted trying to get the personalisation to work on the website. I had eventually found a way of making it work by entering TOO MANY characters (being keen to get the order placed soonest so as not to miss delivery on a significant birthday) ........ Prezzy Box's representative very generously volunteered to contact the supplier and make sure delivery speed was upgraded and that all had gone through ok. (much appreciated, thank you Prezzy Box) ...... and I had ordered one of the item for myself so that I could know what had been sent as a gift. It arrived the very next morning, beautifully packaged ... and printed .... But .... sadly was a very heavy mug and not of particularly elegant proportions ..... and NOT the bone china I had hoped for (for the price)..... the other items I had ordered were also disappointingly low in quality and two items SO poor that they are of no use whatsoever and will have to be returned. My overall impression, sadly, is of poor quality .... which does not incline me to return ... and I canNOT in all honesty make a recommendation :'(