If it isn't bad enough that the school insists this firm has a monopoly on their uniform supply we also have to suffer their high prices, non exchange policy and dubious sizing. They do make it clear that they do not offer an exchange service (have you come across any other e-commerce site that doesn't exchange?) but when asked why advise that this has been 'decided by the Directors'. Which isn't really an answer. No idea when my refund will arrive, have had to cough up for a smaller size uniform (note it would appear that age 5-6 fits a large 7 year old, who would have though it?) so currently out of pocket by over 90 pounds with no uniform to show for it. Re discounted PE kit bundle - it's not actually discounted if you need a different size. I have to buy a smaller size T shirt at £5 but won't receive £5 back for the too large one that's been returned.