If they have negative star I would gave them negative stars. I canceled my fly around July 2023, The agents told me so many different thing that they do not gave me credit for that fly cancel, I either have to book the fly with them right away through Alaska or put under credit Alaska airline. Even though, I put direct under priceline, and now I tried to book fly to travel around April and of course its under Alaska Airline. They said my fly only Valid through February 14. They told me I did not look through policy, I told them that they did not tell me the policy when I cancel the Fly back in July. They broke their policy and they question me back that i did not read their policy? basically, I lost $2500 from this crappy company.