Ordered Micro Wave Oven Monday 12/01/2015 at 15.53 hrs. Next day delivery therefore Wednesday 14/01/2015. Goods arrived as scheduled Wednesday at around 14.00 hrs. (Very Good) Tested Micro wave and found it to be faulty (Operating cycles working correctly but no heat/micro waves) Contacted Customer Service Department at Around 17.00 hrs who informed us that faulty goods and replacement product would be collected and replaced on Friday 16/01/2015. Faulty Micro Wave collected as informed around 09.30 hrs. Friday 16/01/2015. Remained at home for the rest of the day awaiting delivery of replacement Micro Wave which did not happen. (Not a happy customer having wasted my day and now having to repeat the process Saturday 17/01/2015 another wasted day) Replacement finally arrived Saturday 17/01/2015 at 12.50 hrs. If original goods had been in working order rating would have been Very Good. If replacement had arrived on time rating would have been Good. Due to actual circumstances rating was a decision between Poor or Very Poor.(Dissatisfied Customer)