Banner binned and payment written off. Not worth spending precious time on these idiots. I would advise anyone about to order from PrintedToday to NOT. Shop local instead! There are loads of banner printers and you'll probably find one near where you are. I so wish I had done that from the beginning. PrintedToday "may print today but they deliver next week": did not deliver on time and not as promised. Arrived 4 days later than promised and 6 days after the order date. PrintedToday phone customer service: the people who are on the phones like Vince, are arrogant and don't seem interested in easy rectifications to customer problems. Vince actually thinks it is funny when you say you suffered due to delays (a time-critical event in my case). It's not nice to be laughed at when complaining about terrible service. PrintedToday webchat customer service: Untrustworthy. I think it is farmed-out because when I referred to my webchat with "John" they laughed. PrintedToday quality of products: Is not good. I ordered 2 hemmed banners. One arrived hemmed, the other not. Also, one of the banners (white background btw) has pixelated colour bleed off the black print. PrintedToday goodwill and honesty: I was promised on webchat that if I ordered that morning and approved proofs by 12.30 the order would arrive 2 days later. I was asked to pay extra which I did. But they arrived 6 days later (after my event). When I complained all they did was make me send more emails and photos and laughed at me on the phone.