This has been the worst experience I've had with a printing company. If only I did not ignore all the negative comments from other customers even if there are so many of these! First of all, Brian who spoke to me first, deliberately did not tell me that they have a London office to make me pay for the costly delivery. Secondly, they sent you a link to track your delivery but, guess what, they cannot get even that simple thing right - the link was dead and it was impossible to use it. The delivery company said that they did not even have anything from Printed Today on their system. It was great not to know if we'd receive the banner on time. Thirdly, instead of making an air pocket with width of 1.5 inches, they sent me the roller banner with less than 1inch air pocket, which created so many problems for us and cause a lot of stress too when we started putting everything together, and that was in the morning of our big event. They never admitted that error until I sent them some photos to prove that. So we had to try and force the pole inside the small air pocket but the roller was ripping and it looked awful. The roller banner was supposed to have been a very important spot at our event. To say that we were disappointed, is to say nothing to describe the stress that we all had to be under. Finally, when you get back to them to relay all the issues, they would just be so dismissive and argumentative, making you feel that it's you whose fault it all was. That's unacceptable and very unprofessional. What did they do in the end, after all the numerous long conversations with them? They just sent me 20 pounds as a 'refund'. That business is just some tiny shop that was put together by the people who have no clue about how to run a printing company. Look at all the reviews. Very unpleasant people to deal with too. I don't think that there will be any other businesses out there, Bolton (where they are, apparently) located, or London, that will be any worse than that. So, try to avoid these people. Trust our experience and the reviews of so many other people.