Avoid this company at all costs. We ordered several LED frames, one of which arrived completely smashed. Upon unpacking the item a couple of days later, we reported the damage, only to be told that a replacement wouldn’t be provided because we hadn’t reported it within 24 hours. When I explained that UK consumer law allows 30 days to report faulty or damaged items, I was told that their 24-hour policy was stated in their terms and conditions (T&Cs). However, businesses cannot use their T&Cs to override statutory consumer rights. Consumer protection laws clearly state that attempts to exclude or limit legal rights through T&Cs are unfair and unenforceable, meaning customers’ statutory rights take precedence. Despite this, the company refused to honour their legal obligations and insisted on sticking to their policy. We were forced to purchase another product to complete our set, despite the clear legal violation. I have reported this issue to Trading Standards and urge others who experience similar treatment to do the same. Based on my experience and the complaints I’ve seen from others, this is clearly a disreputable business. I strongly advise avoiding them entirely.