Ordered roller banners on Wed 5 June after an online chat, even though there was suddenly 'a problem' and they couldn't do 24hr delivery. Then heard nothing from them so contacted them on Friday to check and was told delivery would be Tuesday. When I asked if it could be earlier i was told not to worry, it could be Monday! Rang Tuesday lunchtime and they admitted the banners hadn't even been printed but offered more discounts for Friday delivery. I said no, cancelled the order and asked for a refund, which i am still waiting for over a week later. They are incompetent and make empty promises. Don't use them.