They are refusing to cancel my order. I emailed them multiple times over the last week and they do not respond, so I went to their instagram. I politely asked for a phone number to call. After that one response, they immediately blocked me! I logged onto my other account, and I said if you block me again I will have no choice but to go to the BBB and other sites since they are refusing to help me. They said "threatening us will not end well". Well! If you helped your customers, we would not need to threaten to take action! They then said they blocked my other account for harassment. I'm sorry, but commenting ONE TIME asking for a phone number is not harassment! They ended up blocking my second account too when I asked them to refund my order. I had to create another account, and they said they filed a police report against me for "stalking". LOL! If they had just helped me when I asked, there would be no reason for me to try to continuously talk to them. They said I'd be getting a letter in the mail about the police report. Funny thing is, they do not have any of my real information including name, email, or address. And they would know this if they checked their emails from me! So they either filed one against the wrong person, or they lied. Either way, they still refuse to refund my order (which goes directly against their own policy. They state in their FAQ that you can cancel and order before it ships). So I wholeheartedly believe they are trying to scam people out of money. I do not want my order because of their terrible reviews, and when I try to cancel it they refuse. I am just going to file a complaint with the FTC and also go to my bank for a refund. They can deal with it.