I have never written a review but guys, this is the worst company I have ever dealt with in my life. I really hope this saves someone else from dealing with them. I ordered the beginning of October and still have not received my order. I totally understand businesses getting backed up with orders and was more than patient with them. This is absolutely a scam with an awful customer service. I approved their artwork on November 14th and still didn't hear anything. I checked up on it 5 days ago...nothing. I emailed again this morning and they said they never got the approval even though they emailed me confirming the approval. Since the order was still not in production I asked to cancel it and said I was worried about them scamming me based on the reviews I saw. This is their response and is not altered at all. Just copy and pasted : "Why would you waste $40 if we spent time to hand create you artwork for you to see and approve before we ship? I am trying to help I just don't understand the mentality why would we pay staff to keep emailing you and working on an item? If we really scammed people would we be in business just ask yourself that. 3 years over $1million a month in sales - we'd be shut down yet here we are. Maybe realize bad reviews account for less than 1% of our orders and impatient and rude people will always attack a business and make up a million stories to harm us. It doesn't stop what we do." Then I got a notification that my order had shipped. I emailed them back and said there was no way my order was "'hand created" and shipped within an hour and to refund me. Their response: "We can't you refund you - can you read? You approved artwork, we printed it - it waited to get shipped out and tracking activated we did just that." ....So disappointing.