THE TRUTH ABOUT ORDERING FROM PRINT YOUR PET I’m sharing my customer experience with PYP. This is an effort to provide transparency to customers left in the dark. • I received my order 10 weeks and 1 day after my order. • I sent PYP 25 emails to follow-up on my order. • They did not respond to any of my messages on social media. • They advertise “printing and shipping” in “3-4” weeks with Christmas cutoff on 11/25. Here’s a timeline of my order progress: 10/8/2018: Placed my order for a custom human-size blanket. 11/6/2018: Received art proof. I approve the same day. 11/8/2018: I’m told the approved art was sent to production. 11/24/2018: PYP mentions busy holidays and says to check my email for art. 11/30/2018: I’m told art was actually sent to production on 11/17. 12/5/2018: They apologize for the delay and push my order up in the queue. 12/6/2018: I’m told my order shipped, and they had sent me a tracking # (they didn’t). 12/10/2018: I get an auto PYP email saying my order shipped with DHL tracking*. 12/12/2018: I get a personal PYP email confirming shipment and tracking. 12/17/2018: There was a delay by DHL/USPS in delivering my order on 12/17. 12/18/2018: My PYP order finally arrives more than two months later. *DHL is an international carrier, which implies all or some of PYP's products ship from outside the U.S. In an email, they say production time takes “1-3 weeks (at most)”, domestic shipping is 3-5 days with 1-3 days priority, and international takes 1-2 weeks. Based on my last note, when you factor what they say about production time (1-3 weeks) and factoring in shipping from DHL to a local carrier aka USPS (3-5 days+), there is no way 3-4 weeks is a remotely realistic delivery. PYP would have less angry customers leaving messages on BBB, other boards, and social media if they were more transparent and realistic about their shipping on their website. It's very clear 3-4 weeks isn't remotely close to being accurate. If they took the time to update this information, they'd solve a lot more problems. Bottom line? If you send them 25+ emails making sure they stay on top of your order, you might get it in just over 10 weeks aka 2+ months.