I wish there was a negative star option. They have been wildly unhelpful. I ordered well before the cut off date and have yet to receive my gift or even a proof. Upon a sending a few emails and receiving vague sentiments such as "we are working hard to get your order to you" I finally demanded an update on my personal order status. I am going to copy and paste the exact email they sent me. "Because you email 3 times a week. You ordered on the 20th we have a 3-4 week turn around written on every single page of the website. Give us some time to work and we'll get yuo everything you need and in time. Emailing weekly is just delaying us printing and shipping." It has been over 4 weeks. My order status says "unfulfilled" and I am going to have no gift for my sister on Christmas morning. I gave them plenty of time and they did not deliver. This company should be shut down.