I received my product, so it is not a scam... however, let me tell you how awful the customer service for this company is. I ordered in the beginning of October hoping to give my best friend a blanket to honour the legacy of her passed pet. I ordered well in advance - especially well in advance of their cut-off for Christmas, which was mid-November. I emailed after a few weeks to determine the progress on my order and expressed the need to have the gift for Christmas. I was met with rude and confrontational, unprofessionally written emails. Further, I expressed my dismay towards the emails I received and waited a few more weeks until I once again asked where my order is and if I will be receiving it. At this point, it had been so long that I assumed the company was scamming me. I told them I would have to make a claim with my credit card company if they do not reply to my emails and tell me the progress on my order. I was threatened with illegitimate legal action, and from then on the company went silent. I am knowledgable about the law so I knew that they could not sue me for anything, but I continued to wait to see if anything would happen with my order. Christmas passed and I continued waiting, but eventually I was about to file a complaint through the BBB. I then received an email about my shipping and eventually the product did come, and it is nice. However, the company is absolutely awful in terms of customer service, communication, and timeliness.