The first agent sent out was appalling,was in such a rush to get in and out ,thrusting the paperwork at me to sign,half the information given was not passed on,nearly put me off continuing,however after having the telephone consultation I was more impressed,all my questions were answered fully and everything was explained clearly in a way I could easily understand,also nothing was rushed and I did not feel under any pressure or obligation to proceed,everything was carried out in a professional and relaxed manner,so I was happy to proceed,the final process was carried. out with ease and in a reasonable amount of time having every process carried out for me ,very happy to give profile my highest recommendation.