To be honest in the first instance I found it hard dealing with your company. After the initial contact and consequent contact with the Financial advisor I was contacted again to do the very same thing, in error. I rang 3 times and left messages for Carly (my contact) and she never came back to me. I had to go through the switchboard to get through to her. Also at times when I have rung up I have been met with what I can only describe as a totally unprofessional response, too loud and full on is the only way I can describe it. However I have also spoken to some very professional people in your company and I have been very impressed by Paul, my financial advisor. You see I have run business's, have been in telesales and management so I have an understanding of the various people I have come into contact with. I actually wrote an appraisals programme and carried them out for a PLC down here in the South in the past, so I appreciate as you will, the importance of this feedback, so that you might be able to appraise the people and the systems in your organisation and therefore improve things. That concludes Kind regards Nigel Hickman