Although it was more than I had been quoted I ordered a projector from your projector planet website, which advertised it would have a HDMI cable slot (the only criteria I searched for). However once the projector arrived, later than quoted, it did not have a HDMI cable slot. I rang the store to rectify the problem (as the projector was needed for that evening) however I was rudely told that although the mistake was at their fault for misadvertising the product, due to the fact I put down that I was buying the projector for my business, it would be non refundable. After a long and tiresum discussion I was granted an exchange as a ‘gesture of god will’ .
However to my horror, after driving 50 miles to Projectorplanet.co.uk I was then told the only projector they had in stock with a HDMI cable was an additional £40 left with no option as I was only offered an exchange, I paid the additional £40, despite paying a £3.95 next day delivery on the original order, taking half a day off work and traveling to the store.
I have never received an apology from projectorplanet.co.uk and was treated as though I had brought the issue on myself.
I wish I could say that I am now happy with my product but I find the quality poor, especially when compared to other cheaper models on the market.
Many thanks
Sinead Wilson
11 years ago
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