I'M PLEASED TO HAVE HAD AN INTERIM RESPONSE TO MY ENQUIRY (PASTED BELOW). YOUR ORDERING & DELIVERY SERVICE HAVE BEEN SUPERB - NO COMPLAINTS THERE. I THINK THIS IS AN ISSUE WITH THE MANUFACTURERS, NOT YOU, BUT I'LL BE DELIGHTED IF YOU ARE ABLE TO RESOLVE IT FOR ME - THANK YOU! Hi, Sorry to hear the issue you are having. I am currenty awaiting correspondence from Optoma with regards to sourcing a replacement, Kind Regards, Marc Email form submission from [PROJECTOR] Email : rev.arderne@btinternet.com Contact Name : Rev Mrs Arderne Gillies Account Number : B3B9-VMW8 Company Name : Chorleywood Free Church (Baptist) ContactID : 780231 Credit Days : 0 Account Customer? : False SellNum : 4 Enquiry: : Order no. S69-XR8-CJT-KTW I collected my Optoma ML1000 Projector yesterday & have been trying it out. According to the spec on your website it should have had an infra-red remote control included, but there isn't one. I wouldn't have bought a projector that didn't have this facility. Can you please supply one? (Also surprised there was no manual with it but I've managed to download one from the internet.) Email Address: : rev.arderne@btinternet.com Telephone No: : 01923 282595 / 07790 520504 Name: : Arderne Gillies Company: : Chorleywood Free Church (Baptist) #-#-#-# Please do not write below this line as it will not be received by us #-#-#-#