Do not do business with this company if you can avoid it — Like the other reviewer, there are a number of things that are unclear from a pricing perspective until after you've purchased. In our case it was what they deemed "rushed production" and gave us very rough ranges for overnight shipping costs that were more than double other vendors we ended up reaching out to.
We resultably asked to cancel our order less than 24 hours after we'd made it and received more pertinent information in relation to the cost (they kept saying they'd get back to us on something that should be very clear, cut and dry) — and without any further correspondence we were refunded with a $35 dollar cancellation fee deducted from the total price. They hadn't even begun to make a proof yet, so they were not inconvenienced in a way that you would expect to be hit with a fee.
From what I've seen their actual output and production work is subpar, their website is like time traveling to the early 90's and their customer service is horrendous (shoutout Liz!).
We reached out to Templi (a Brooklyn company) and in comparison it was the most pleasant, helpful and transparent anyone has been when it comes to promotional products and customization thus far. Would highly recommend you try them out instead of these bozos.
Godspeed
6 months ago
Promotional Matches has a
4.1
average rating
from
31
reviews
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