The customer service is abysmal. They told me the tests weren't faulty because "I didn't like the results". That's not correct I received 2 faulty tests and they denied they were faulty. There is no way they have a 100% no faulty tests. It's disappointing as the previous tests were fine but these two, completely faulty and the CEO even removed my post about it on their forum because I told her the tests were faulty. So basically, they wouldn't allow me to have a voice. I asked them to send me 2 tests (which I would pay for) so I could show them my tests were faulty and they refused. Of course! They don't want proof their tests are so dodgy. But not only this, customer support gave me unasked for and inappropriate medical advice, when they don't know my medical history or situation and besides Don't buy their tests. They will not help you if something is wrong with them. They just deny responsibility. Greedy, dodgy and unethical is how I see this company.