I had a facial done at Bluewater this week & it was very disappointing. The room I was in had a blocked sink, so the girl had to keep leaving me to get hot water. At one point I was left on my own for ages with an eye mask on & a face mask that was getting tighter. Quite frightening. I was never told what was being done or what products were being used, I had to keep asking. When I got ready to leave after it was done, I looked in the mirror & found mascara all round my eyes & bits of the face mask still stuck to my face. Appalling treatment. I would not recommend them to anyone.