The clinic itself was ok, but the customer service of the this company is an absolute joke and highly un-professional. Having just suffered a serious back injury, I asked if I could use the money I had already paid up front on another treatment. As I could no longer have treatment anywhere near the site of injury. The staff on the phone were EXTREMELY rude, completely unhelpful and clearly lying about consulting with their manager about the situation. Having been put on hold three times, whilst they were apparently speaking to their manager about my situation, when I asked to speak with him directly, conveniently and absolutely ridiculously suddenly he wasn't there and had gone to a meeting that moment!! Complete bunch of jokers, there were clearly making it up as they went along. I have used previous clinics in the past on Harley street, who have been extremely helpful and professional and have gone out of their way to meet my needs, when I decided against one treatment, they let me use the money I had paid towards any other treatment they advertised and provided at their clinic. This company needs to give their staff training. The customer service is appalling and rude. Probably not a good idea to put what sounds like stroppy young teenagers, to be the front of your company.