I booked a laser test appointment, I paid a deposit - fir what I bekieved was the treatment itself rather than the test. I got held up at work and called the central number to rearrange. It was then that I was told that I would lose my deposit and have to pay it again as I had not given 24 hours notice. I popped in to the salon twice to speak directly to them - no one around and no facilty to leave a message. I left a note and was called back. She confirmed my deposit was gone- I double checked with her that I was not cancelling but merely rearranging, she was wholly uninterested. I'm Pleased I did not have the full treatment at this clinic as I feel the customer care is indicative of sloppiness. Just a warning ......