This company has been on the decline for a while and continues to get worse and worse. The engineers are great but the office is a shambles. Appointments booked but not honoured, call backs promised but never received, working systems promised but it's simply not the case. It takes weeks to get an engineer to come out due to (I belive) high staff turnover - I can't blame them. Their solution, for almost all faults, is to get an engineer to call and remove sensors. Basically disarm the system you paid for as this negates the need for anyone to actually attend the property and fix the fault. Ridiculous. I would seriously recommend shopping around if you are in the market for a system.