No customer service. Have finally stop ysing COVID as the rationale for lack of service appointments, shortage of staff, working from home with no access to information etc etc and no can't even be bothered to make up a reason. 6 monthly service happens about every 18 months, only when I chase and first appointment never happens because the person scheduled to visit has left the Company. Complaints Manager is presumably overwhelmed and hence why they don't do anything either. Finished one call when the operative asked me 'did I expect a refund on my cat insurance at the end of the year if I hadn't made a claim' in response to my enquiry about why I was paying for a service I wasn't receiving. Ended up with Protect My Property thru a series of acquisitions - would never chose to use and wish I could work out how to switch my monitoring and service to an alternative supplier without having to have a new system installed.