Absolutely disgusting service!!!! CANCEL UR POLICY B4 THEY LEGALLY "STEAL" ANYMORE OF YOUR MONEY!!!! Been taking direct debits for nearly 2YEARS, I put a claim in 16th Feb 2022, I have sent numerous emails as to why my claim is still pending, I phoned them today as a bank alert saying they had taken money again reminded me to call, I call them an she says "oh ur claim has been accepted" I said when was it accepted? She said today, 6th June 2022. Ive literally been begging them to sort phone out or put back all the money taken. I've paid for absolutely NOTHING!!! DONT MAKE THE SAME MISTAKE I MADE. GO WITH UR DEVICE PROVIDER INSTEAD