Thank you accepting the claim. I was extremely disappointed to know that I was lured into buying insurance from Protect Your Bubble. Customers be aware!!!! 1) They don't cover your device colour, even though in the terms in condition it says they will attempt to find the same colour. They don't even an option for them to request your colour. They will send you any colour they have in stock. 2) They will ONLY send you a refurbished phone! which means you will automatically have battery issues. I bought iphone 13 pro max 256gb Alpine Green in June 2022. Protect your bubble have sent a grey, refurbished phone and the battery is already dying. It went from 100% to 97% in an hour. Please go with Apple Care + theft/loss. They cover you for like-to-like and give a new phone. I am so disappointed with Protect your bubble. My brand new phone was stolen and then I was told that I will receive an refurbished phone and any random colour.