It's virtually impossible to make a claim, and out of the blue just had my policy cancelled and cover rescinded because my bank accidentally and incorrectly informed them that my DD had been cancelled. They illegally removed cover despite being within a pre-paid period, literally 3 days after taking payment. They want your money and they DO NOT want to provide the cover that they state Avoid. There are much better companies out there These are just the one that spends the most of YOUR money on advertising to new customers. EDIT: To add, you're threatened with your negative review being taken down if you don't provide them with extra information. Nothing they can do will make me change my rating as I've had nothing but negative experiences with the company. This shows that their positive Trustpilot rating is inflated due to pressure placed on reviewers to allow the takedown of poor reviews. The response to a negative review was faster than the pending call-back I was promised. This shows that they are more concerned with public image than actual customer service and speedy resolution of issues. EDIT : 15/05/2024 Dropping this to a 1 star as I've been chasing a complaint for more than two weeks now I've had 4 promised call backs that never happened Complaints that go straight in the bin and straight up lies about the status of my cover I'm referring them to the ombudsman as they are a fraudulently operating company. Avoid at all costs... Date of experience: April 29, 2024