Awful, absolutely awful, wish I could give zero stars. After paying into a policy for nearly 5 years, my laptop started to experience technical issues, ok I thought will send it to protect your bubble. They collected it held it 4 weeks and sent it back, wow new mouse pad, but wait it still has the same technical issues as before, ok back to P.Y.B, 5 weeks later email from customer support, can we please have your password!!! So I email my password. 3 weeks later another email from customer support, your password is incorrect - what! Ok I phone in and state the password again, 3 weeks later another response from customer support your password is incorrect - NO its not ! I finally give up and ask for my laptop to be returned and when it arrives I manage to log in with no problems whatsoever. This company is a joke, run by the most incompetent people in human civilisation, save your money and avoid these clowns. I don't often write reviews but was compelled to write this one, please do yourself a favour and avoid.