I got hold of them due to an accident which led to a malfunctioning in my sons nintendo lite, baring in mind we got burgled a few months before hand and I bought him a brand new nintendo lie spoke to a lovely lady who told me she doesn't have no pet insurance nor any contents or car insurance, the attitude of her was so disrespectful it was unreal she had the come back of every question as a joke she told me her manager was unavailable as requested 20 plus times although she could easily access him 2 times in 20 mins prior for a dicision where she told him it was a nintendo switch and not a lite making 100% the difference for her to then tell me she did not want to continue the call for me to rule her out. It was like speaking with a child to finally get hold of the manager for him to say it was NOT specified it was a lite and not a switch which I told her multiple times and also pay for but she continued to tell her manager it was a switch. Iv never felt so wrong done and disregarded in my life