Absolutely APPALLING service, they refused to take a payment that they said had already been paid I adamantly told them I had not paid and needed too, they refused to take a payment after 45 mins on phone then told me a month later I recalled payment back from bank which was a blatant lie then refused to give me 5 days grace to pay and threatened to cancel my policy even though they was at fault, refused to let me speak to a supervisor or manager and made it so difficult for me to put a complaint in, DO NOT go with this company their service is shoddy at best and are very Unhelpful and then blatantly lie when they are in the wrong and to question they blackmail you with cancelling a no win situation for the customer absolutely disgraceful, their price went up on renewal also which I wasn't happy about even more no claims and same info as before yet following year went up 40. Go elsewhere not with these guys I am so disappointed over 2 yrs I have given them so much money!! Disgraceful customer service towards a loyal customer of 2 yrs. Disgusting!