I have two cars insured by them. I give them 1 star for one of them only. Facts: -volvo car 2.4 diesel engine, 15k miles annually, 11 years old - insurance 46£ monthly. -matiz 1.0 petrol engine, 5k miles annually, 14 years old, current insurance 36£ monthly. The second one increases to 45£ monthly. First one decreases year after year, second increases. To be mentioned: both 2 years ncb, both the same drivers (my wife and I). Circumstances did not change. PS: found another company with 28£ monthly (plus 45£ deposit). No documents required apart from an email with pictures of driving licence.