I love the items that Puckator sells. Unfortunately, the packaging department lets them down. I placed an order and it all came in one box. It was so heavy, the courier could not lift it and asked me for my help (I am a 60 year old woman). He was not be lazy, either. The box weighed around 30 kilos (it felt like 35+). What were they thinking packing EVERYTHING into one box? The items should have been packed into at least two boxes but they were obviously trying to save money. It is unacceptable and it puts me off ordering from them (this is not the first time this has happened). I have given you a three-star rating. It would have been much lower but the rest of your service is good.