As a customer pre Dragons Den, I have to say that customer service and packaging is poor at the moment and it is a shame as they were a good company. Waited weeks for the chocolate. Giving the excuse that they didn't expect the amount of orders and response after the airing of their products on TV, is pretty lame. Always be prepared from a show like that! I marked the company only two stars due to the time I waited for my chocolate to arrive and especially the packaging it came in, due to the fact that the bars were broken. One of the advent calandar windows was open and squashed in places and the box itself wasn't properly sealed, in which case the bars could have easily escaped from the packaging. Having said all of this the chocolate still tastes quite nice. You need improve your standards Pure Heavenly Chocolate!