I found the communication very good, being warned about a delay in receiving my order, but it arrived on time and well packaged. I enjoyed the chocolate. I think that some customers are expecting it to have the same taste and texture as the leading brand. Well, it won't. It also doesn't contain all the sugar that the leading brand does, especially as that brand has gradually increased the amount of sugar and made their bars smaller over the years! I agree, the texture could be smoother and it should melt in your mouth (i couldn't get it to do that) but as a healthier, more ethical alternative, it's good. If the price was lowered, it would be even better. There's nothing like it on the market. Disappointed that I haven't been able to try the coffee flavour yet though. Have ordered again. P. S. I didn't taste any saccharine.