My order arrived promptly, very well packaged and with good communication from the company. This is my second order and I do think the texture has improved greatly. It's definitely more "melty" in your mouth than previously. I totally understand that this product is still really bring developed and I am prepared to "bear with it" while any improvements are made. To have a product that is so low in sugar and yet so chocolatey is amazing! Especially without the palm oil and all the extra calories! adore the salted caramel. I'm still waiting for the coffee flavour to be in stock though. I hope the flavour is good as other coffee flavoured chocolate in other brands has been disappointing, so I look forward to trying that! If the price was lower, I would give 5 star rating, as that is the only down side of this tasty product. Perhaps the packaging could be changed so that the parcel could be smaller? Post and packing price bumps up the cost too.