I love Heavenly Chocolate for a number of reasons and not all of them are related to the chocolate itself. I follow a keto diet and try to be a thoughtful inhabitant of the planet. This ticks those boxes, low sugar, keto-friendly ingredients, no palm oil and the wrapping is compostable and packaging has been steadily reduced to a really good minimum. The chocolate is delightful and I feel it is on par with the high-end chocolatiers, you know, the ones that make easter bunnies with a bell around the neck. The choice in flavours is really good, going from traditional to modern to cool and funky. I hate bananas I love the funky banana flavour bars. Customer service is brilliant. As a VIP I expect a certain number of bars in my monthly package, this month there was an error and I only received part of the order. I e-mailed and was responded to within 48 hours and I believe I have received the missed selections in the last 48 hours, (been unwell, not had energy to open any of my recent deliveries, thankfully I keep ahead with my subscription so I have a good selection on hand without having to open the new box yet) so I cannot fault the team at all. Lastly, I follow on FB and I love the funny memes and the family vids, such a rarity for a company to have that personal touch now.