What a lovely team of people. They've had ups and downs as any new business does, but give them a break! They were inundated with orders after dragon's den and did their very best to meet the huge demand that was put on to them. Maybe there were hiccups for some customers with regards to late orders etc. But people need to learn to have heart. These wonderful people are doing their best and improving all the time. I support this business and appreciate that they have done so much to try to rectify those early bumps in the road. Unfortunately some people are very unforgiving hence the low ratings on here. Now that the company are finding their feet let's try to move away from those issues in the early days and focus on the here and now! Delicious, healthy chocolate. Friendly, helpful staff. Passion, drive, determination, devotion and love goes into everything that this company does. I'm amazed at the innovative product that they are offering us. I think the selection of flavours are incredible. Some people seem to be expecting this product to taste just like dairy milk or other sugar filled brands. It's not going to! It's healthier, less sweet, less fatty tasting. But to truly appreciate the taste you have to take it for what it is and see that it is better for you and compare it to other low fat, low sugar foods. It's delicious compared to so many low sugar foods! And yes it is delicious as a chocolate bar in its own right but it is not going to taste the same as other chocolate brands. You have to appreciate and understand that to truly appreciate the taste of this product. I've been on a sugar free diet for 2 months and now being able to have these bars as my treat feels amazing! They are so tasty. I hope that better reviews come in soon because this company deserves more credit than they are currently getting. X