I ordered the vape kit, relax and focus cartridges. At first I was curious if my package would arive, since I live in the Netherlands. I enquired with the customer support, on Sunday, about a track and trace and, they replied within 5 minutes and was happy to already find the products in my mailbox. Excellent customer service+ Ive enjoyed the focus cartridge for the past two days. Wonderful smell, the focus is noticable, the cartridge ran out fast though. But I am definitly ordering this product again. Ill give another review once I try the relax aswell. The vape pen is very easy to use. Just screw on the cartridge and enjoy the smoke. Overal good products, good support, price quality you get your moneys worth. Thanks for the products!