I'm in Canada. Instead of sending them from Canada, Puresleep charged me in US currency instead of Canadian (it is listed as the same regardless for each country), Puresleep shipped it from the US instead of Canada, then send me 5 emails asking me how satisfied I was, while I had not received it for weeks. Because it got shipped from the US and hung up at the border, and 40 bucks of duty got thrown on it. I can't imagine you have had a better customer over the years so it's disappointing. The product keeps me snoring badly yes, but mostly from crushing morning headaches and dying in my sleep as a CPAP substitute. This review is based on this one time.