Stay away from Purple bricks at all costs, shocking service from the beginning of signing up to sell my house with them, constantly being lied to, loosing house keys,and where i have had to pay to replace the locks to my house. Also failing to take proper photos, lying about viewings, totally unprofessional service, lie after lie and shocking lack of communication. ended up taking the house off the market with Purple Bricks and going to a reputable high street agent that has been fabulous so far, and every person i tell about the long catalogue of errors Purple Bricks have made, are left in total shock at how bad their service really is. They have done sod all and are the most unscrupulous company i have ever dealt with. They even had the cheek to charge me for the service, i have refused to pay them for a non existent terrible service!!! Pay for what?? I wont be paying a thing to this company!!! Also to add that i was told im sorry about your complaint, (even though staff in complaints were shocked at what i had encountered) in the end senior Purple Bricks managers lied and didnt care about my complaint. said oh well its a lifetime fee it covers you so you dont have to pay to sell a house again with us. I tell you know i would never ever sell a thing with Purple Bricks ever again. Fuming doesnt even come close. why you are still trading i dont know. You should be struck off.