Appalling service. Called to arrange a rental evaluation and thought I was booked in for the Thursday 16 Jan at 10.00am. I received a call a few hours later from a snooty lady to confirm my booking for Tuesday 21 Jan at 10.30am. It then transpired that this was for a sales evaluation. I was expecting PB to call me to rearrange a rental evalation but no call so I called them to find out what happened and to book a rental evaluation. I was given no explanation to what went wrong and was told they would have to get back to me with available times and dates... Still waiting. Having now read other reviews (not on the PB) website I will definitely not be using PB.