Just appalling. It's been about 2 months since my original complaint, and still nobody has contacted me from PurpleBricks. I've had to report them to the Property Ombudsman. Summary of my complaint, as a landlord: 1. Constant delays and lack of communication which led to loss of rental income. 2. Advised me to allow the tenants to live in my property WITHOUT a tenancy agreement, because they hadn't prepared the contract on time, after having already informed the tenants of the check-in date. 3. Got paid for check-in inventory, which they never did. 4. Kept a copy of the keys to the property, even after the tenants moved in. One of their AGENTS ENTERED THE PROPERTY UNANNOUNCED USING THE KEYS, WHILE THE TENANTS WHERE INSIDE AND SLEEPING.