[26/10, 17:34] BERKLEY MCQUAID: 1. Was told in the shop they’d butt up to my skirting boards and I wouldn’t need them taking off. 2. ⁠I asked for another sample of flooring as I were undecided and was told Joe would drop it off on his way home, this never happened. 3. ⁠never received a confirmation email of my order like my daughter did. 4. ⁠I had to chase up numerous times when the delivery of materials were coming and never had confirmation and when they finally arrived unannounced I was told Joe would drop the flooring off the next day after work on his way home again this never happened. 5. ⁠The karndean flooring has been fitted and I now have lumps in areas of the flooring and big gaps under my skirting boards which I never had prior to this flooring being laid. 6. ⁠I recall the fitter saying to me they didn’t have enough stuff to level the floor anyway! 7. ⁠He told me I could just caulk the gaps! 8. ⁠I’ve had a professional decorator come to look and he’s said there is no way you can caulk those areas the gaps are far too big and it’s my main walk way and would just crack! 9. The carpet fitter rang me to say he was coming to fit the carpets however I’d not been told previously and all my furniture was still in the room so I had to tell him to come another day to give me chance to remove the furniture again no communication previously with me about when fitting would happen! 10. The old bedroom carpet was still down when the fitter arrived so he knew the cable ran under the carpet! Once fitted I came back to look and he’d left this laid on top of the new carpet! Obviously he couldn’t be bothered to then take the carpet back up to correct so he’s lied and made out that the wire was never under the old carpet which it has been for years!! 11. The living room carpet now has a slight ramp near the kitchen door! Again this wasn’t the case before so why now does it have an incline!! 12. All of the fitters who came to my property didn’t have a good word to say about pyramid they said it’s a circus in the shop and no communication at all, one of the carpet fitters even implied your prices are ripping customers off and told me to go directly with him next time- obviously that won’t be happening seen as he can’t do a simple task of putting a cable under a carpet and then lying to me saying it’s a fire hazard!! I’ve lived in my home for over 40 years and had numerous carpets and no carpet fitter as ever had a problem with laying cables underneath!! Overall as you can imagine I haven’t received the best service at all and it’s been very stressful, it should be exciting getting new flooring and carpet but it’s caused me nothing but anxiety and stress and I want this work corrected to a high standard I expected. [26/10, 17:37] BERKLEY MCQUAID: Hi Chris Vicki has written above the issues and I am here with a large 2 metre spirit level & the floor clearly hasn't been levelled before the Karndean flooring was fitted. Vicki would like you to come Monday at any time avoiding school runs so between 9 and half past 2 or after 5 any night please