I placed 2 orders at the same time and one was fulfilled and received very quickly; I'm very pleased about that and I am certain that is the norm. The other order showed no progress or movement, and it took me contacting your company to find out that one of the items in the order is on backorder for 1-2 weeks, and it is holding up the shipment on the one item that is in stock. My issue is not that the item is on backorder, that is understandable. My issue is not knowing at POS that the item is on backorder, so I could have made the decision to order the 3 in 1 or buy them individually, or not purchase at all. Even after purchase, no communication that there is a backorder.