Honestly, I was not happy with the service I received. My order hadn't shipped after a week of placing it so I reached out to inquire and they let me know my order would be shipping soon. A few days later when nothing had changed, I reached out again to get an update. They finally let me know there was a warehouse issue, and again it would be shipping soon. Even still I had to reach out a few days after that to find out what was going on. My order finally shipped more than 2 weeks after I ordered, and I received it finally after 3 weeks. I felt very uninformed about my order and there was no transparency about what was happening. I realize issues can happen and I don't fault the company for things out of their control, however, there was no apology, no real information given, no plan or resolution offered while all of this was happening. I had signed up for a subscription but canceled it before I even received my order because I got so frustrated with my experience. This was my very first order, I'm not impressed at all, and will likely not order again. I have used this product before (ordered from another company) and it is great, no issues and have seen major benefits actually. But the order support and customer service (although the staff was friendly) was not acceptable or very helpful. I give 2 stars simply because I did receive the product well-packed and in good condition, and when I reached out to customer service multiple times they were responsive.